Episode 39 — Build communication paths and decision points before the first incident hits
This episode teaches communication and decision design as part of incident response readiness, because GSOM expects you to prevent “communication incidents” that slow containment, confuse stakeholders, and increase business damage. You will define communication paths as pre-agreed channels, roles, and escalation ladders that answer who must be informed, who can authorize disruptive actions, and how updates are delivered without leaking sensitive details or causing panic. We will explore decision points such as when to isolate endpoints, when to disable accounts, when to take systems offline, and when to involve legal, executive leadership, vendors, or law enforcement, emphasizing that timing and authority are as important as technical correctness. Troubleshooting scenarios include conflicting instructions from leaders, inconsistent messaging to IT owners, and delayed approvals during after-hours events, with best practices for concise incident updates, stakeholder-specific language, and documented approval workflows that keep actions controlled. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
